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Original Comment I checked into Comfort Inn South When we checked in we identified that a friend had reserved and that we would be taking over the reservation. We gave the clerk our credit card and had it switched- we were told to come back down later to sign the paper authorizing the transfer. We walked down a hallway full of doors that were freshly painted- none were strapped, signs were not posted to identify a hazard and very little space was left for us to maneuver around- creating a horrible egress issue- if there had been a fire, many would have died. The elevator was full of dust, dirt, sand and just absolutely filthy. Also- where the certificate of inspection was to be located- a printed sign stated- SEE FRONT DESK. That is a huge code violation. <br /> <br /> <br /> <br /> When we got to our room- we opened the door and it smelled horribly of dead rodents. We quickly turned the air on. When we came back from dinner we went to lay down only to discover ANIMAL POOP ON OUR PILLOWS. We immediately took them to the front desk and the gentleman stated that the manager and owner would be in the following morning. I suggested that he leave a note so that we could be talked to about this. <br /> <br /> <br /> <br /> When we came down the following morning- we stopped at the desk to speak with LISA BENNETT- who took our pillows and looked at us as if we had done something wrong- no apology from her only a &quot;that's never happened before&quot;.<br /> <br /> <br /> <br /> When we came back from our ventures we were unable to get back into our room with any of the keys that had been provided to us. The shower curtain rod was falling out of the wall on either end- so while showering both sides of the curtain would fall to the center exposing us entirely to the cold air. The hair dryer had been removed and when asked if I could get one- I was told &quot;I guess that's part of the renovation&quot;.<br /> <br /> <br /> <br /> 4 out of our 10 towels had yellow and brown stains on them. The shower curtain had boogers stuck to them, there were crumbs in all of the corners of the room- likely where the rodents were feeding. The room next to us was receiving a vacuum past 9:30pm on our second night. <br /> <br /> <br /> <br /> When we received our bill under the door we were appalled to see that only $15 had been comp'd- that only covered the taxes- THERE WAS POOP ON MY PILLOWS! Also the original party that had booked our room seemed to have been charged for our room even though we had handed over our credit card...<br /> <br /> <br /> <br /> I went to the desk to inquire why we only received this small discounts when all of these issues- including the pool being down (the main reason we booked here)- and including the poop on my pillows. KELSEY- at the front desk pulled up the statement only to reveal that our friend had been charged the FULL PRICE OF OUR ROOM ALREADY- even though they were still going to process the discounted charge on our card!!!!???? <br /> <br /> <br /> <br /> I explained very kindly how we had already changed the room over to our name and how we were severely displeased with our stay and that less than 8% discount would not suffice for the animal droppings on my pillows. Kelsey told me to &quot;hold on- one thing at a time&quot;. Kelsey called the manager on site Lisa Bennett to assist with crediting the other card back and then charging ours. Lisa had been the person that received our dirty pillows and had ensured that we would have a discount applied- but not once did she acknowledge us or even look at us while she fixed the error on the cards. She then disappeared.<br /> <br /> <br /> <br /> Kelsey then told us to have a good day- I asked her about a discount and she told me there was nothing more she would do for us. I reminded her of the feces in my face on my pillows and she sternly looked at me and said &quot;Ma'am!!!&quot;- as if I was in the wrong.<br /> <br /> <br /> <br /> I am at the point where I will be sharing this entire email with every single social media outlet available to me if I do not get a response from this complaint.<br /> <br /> <br /> <br /> I do not believe that being disrespected and having to pay for the conditions that we were put in is how a hotel should 'take care' of their guests. I believe that compensation is in order and await your response.

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