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Original Comment Your Livingston, NJ store gives the worst customer service. My money was taken upfront for a change of the left lense for my glasses that had been damaged by my dog. An African American gentlemen waited on me and got angry because he could not get the measurements. Why weren't these measurements stored in my file? Subsequently, I was told to come back at 1:30 p.m. at which time the lense would be ready. At 1:30 p.m. the lense was not only not ready but the tech stated he would need more time because he was not ready yet. Since I had another appointment we agreed that I would stop back after my other appointment. When I came back to pick it up, I was grufly told to sit over there as we have to wait on these customers first, you should have made an appointment, etc., and &quot;only we can wait on you.&quot; Another person tried to help but was unable because they could not find the lense. The gentlemen who was supposed to be making the lense wandered around emptying baskets and no one did anything. Finally, a young man waited on me and was able to find the lense but he neglected to tighten the ear pieces. I asked if this could be done and he grugingly did it.<br /> <br /> I have bought three pair of glasses from this store. All were not fitted incorrectly, including the above. My doctor even commented about the poor fitting and sent me back to have them fitted correctly. Of course, they were not corrected. Finally, today, someone fitted one pair properly.<br /> <br /> Why is there so much trouble getting customer service in this store?? I paid upfront and all your people did was give me a hard time. Why???

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