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Original Comment Never us Hotels.com. I reserved a room through them for one night. Had to cancel and did so through the hotel itself. I was not aware I had to do it through Hotels.com. When I called customer service to check on the charge I received the person I talked with was very rude and obnoxious. Put me on hold to check with the hotel, came back saying they said I was a "no show". When I asked this person their name, I was told it was "JAKE". Sounded like a woman's voice. I checked with the hotel and the clerk said someone did call and again was rude and hung up on her. She told them I did call and cancel NOT that I was "no show". I am 85 years old and this is not the way to treat anyone or earn anymore business. Please tell everyone not to use HOTELS.com

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