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I am facing a bad problem with such a prestigious and good brand, Never thought I would be going through this much hassle..<br /> <br /> I ordered something and returned it to Paramus, NJ -NorthFace store and got a gift card of value $249- a Physical gift card.<br /> <br /> 10 days back I thought of using it and found the Balance is now $0. Called Customer Care and they told me you need to talk to store and they cannot do anything. <br /> <br /> They gave me details like-<br /> It was issued on May7th and whole amount is used on June12 BUT IN CALIFORNIA and I am living in NJ, never went to California, the gift card is physical and it is with me right now, never stolen, so how would the gift card is showing $0 now??<br /> <br /> So I can only assume the system generated 2 gift cards of same number or the Gift cards are getting hacked or may be some other reason, that Northface can tell me ??<br /> <br /> The PARAMUS,NJ Store is not cooperative at all, spoke to manager, he is saying he cannot do anything and I should file a police complaint which I would be doing but I asked him who is responsible and who is representing NorthFace, Why cannot you check internally with California store and open up store cameras to see what happened on June 12 at that time and who used the physical gift card. They must have footage with them, But no response from them.. <br /> <br /> Only thing the store manager is repeating to file a police complaint and it is then between ME and police.. and not with NorthFace, So does he meant will not get my $249 ?? or How long I need to wait for my money ?? <br /> <br /> Now AS A BRAND -NORTHFACE - Please let me know who is responsible here ??? from where I will get my MONEY back.. <br /> <br /> GUYS I am not sure I am alone facing this problem, if something is going with you or happened with you in PAST, we can connect and take this further.<br /> <br /> Thanks


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