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Original Comment NEVER AGAIN! I made a reservation through Hotels.com to a popular hotel chain.<br /> I had to cancel my reservations. The Hotel said I must do that via Hotels.com<br /> That began an OVER TWO HOUR effort to get anyone to answer the phone at Hotel.com. (I had a time limit in order to make my cancellation without being charged. I stayed on hold for over two hours. Nobody ever answered. Meanwhile the message repeated that it was easy to cancel online through &quot;manage my bookings.&quot; Not so. going to that window, there was nothing to say &quot;Cancel.&quot; There was a tab that said &quot;change booking,&quot; but it still had no &quot;cancel&quot; option. I got messages to leave a callback number and to expect a call in 12 minutes. Over two hours later, it finally came. Hotel personnel said it is typical of Hotels .com. The person who called me back was in the Philippines though the caller ID said it was in Arizona.

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