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Original Comment Regarding: ASUS Transformer Book T100HA-C4-GR 10.1-Inch 2 in 1 Touchscreen Laptop (Cherry Trail Quad-Core Z8500 Processor, 4 GB RAM, 64 GB Storage, Windows 10) for $279.00<br /> <br /> <br /> <br /> <br /> August 2016 ' Device unboxed and setup<br /> <br /> <br /> <br /> <br /> - Spoke with techs; Shane and Keifer; escalated to supervisor Jermaine. <br /> <br /> - Jermaine communicated the process of identifying and resolving issues. 'Regarding your battery issue, I will expedite for resolution and completion.'<br /> <br /> - Later discovered on the 24th this never happened.<br /> <br /> - Unfortunately, I delayed in opening the box (opened the beginning of August), as I was so confident in ASUS products. That there would be no issues with this brand new Transformer T100. This is not a refurbished (reused/re-certified device) but a brand new Transformer T100.<br /> <br /> - I communicated, that this is totally unacceptable! Having no tablet is work stoppage. Also, planning to leave out of town on the 20Oct16. Requested a replacement or tablet battery issue be resolved and returned by 20th. Per Jermaine 'I have noted and escalated your issue and concern'.<br /> <br /> <br /> <br /> 14Oct16 ' RMA (ASUS Transformer Book) shipped via FedEx: 790572871141<br /> <br /> <br /> <br /> 18Oct16 ' FedEx: 790572871141 delivered; signed by A. Nguyen<br /> <br /> <br /> <br /> 24Oct16 ' Called Asus Customer Service for status of case number N161035408 (Techs also reference the RMA: USG16A3677) <br /> <br /> - Janelle: 'I see no updates regarding an expedite. Only see that you are requesting a tablet replacement'.<br /> <br /> - Asked Janelle to be sure if there are updates entered in case ticket after the 12th. She communicated 'no there are no further or additional updates'.<br /> <br /> - I escalated to speak with a supervisor or manager.<br /> <br /> - Supervisor Nevada: 'your Transformer T100 is waiting for replacement parts; looks like an adapter.' No way! <br /> <br /> - After further questioning, this was not true. ASUS is waiting to replace the motherboard on Transformer T100 device used just two months. Again I communicated this is totally unacceptable. Also, reiterated this is a work stoppage. Travel plans now placed on hold. <br /> <br /> - I escalated to manager; spoke with Daniel. 'I will expedite'. <br /> <br /> - Appealed to Daniel to put himself in my shoes as a hard working consumer. In addition, to reach out to and put 'fire' under Facilities techs'. I also communicated reviews on ASUS Corporate, Amazon and ifixit websites sites reveals motherboard issue on Transformer Books is not new. <br /> <br /> <br /> <br /> 28Oct16 - Called Asus Customer Service for status of case number N161035408 (Techs also reference the RMA: USG16A3677)<br /> <br /> - (Tech) Sha'phon: 'Transformer T100 device is awaiting spare part.' <br /> <br /> - I appealed to reach out to obtain additional information from Facilities team. In addition, 'put yourself in my shoes. I have rescheduled trip to leave out of town Thurs., 3Nov206'.<br /> <br /> - Tech: 'Transformer T100 device is being tested'.<br /> <br /> - I communicated to please have Facilities complete testing and ship no later than Monday, October 31, 2016. I will be leaving Thursday, Nov 3rd.. <br /> <br /> - Tech: 'Concerns noted and expedite made in case ticket.'<br /> <br /> - ASUS Customer Support sent me an Expedite Bill after speaking with tech.<br /> <br /> - ASUS Expedite bill: $15.00 was paid in full.<br /> <br /> <br /> <br /> 30Oct16 - Called Asus Customer Service for status of case number N161035408<br /> <br /> (Techs also reference the RMA: USG16A3677)<br /> <br /> - (Tech) Shawn Michael: 'Transformer T100 failed Friday's testing. Device went back to test. Appears to be waiting for parts. <br /> <br /> - I escalated to manager. However, supervisor Christopher communicated: 'ASUS is working on repairs; cannot guarantee received by Wed. Nov. 2nd (before leave Thurs). <br /> <br /> - I escalated to manager<br /> <br /> - (Manager) James: 'Your device has component issues that need to be addressed; and re-certified. It will then be sent out to you when completed. We cannot provide an eta. We will not provide a replacement. You are not eligible to swap out for a replacement'.<br /> <br /> - I asked: 'do reach out to Facilities regarding a eta.' <br /> <br /> - (Manager) James: 'I cannot do that.'<br /> <br /> - I asked: 'why did ASUS have me pay for Expedite'?<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Do check out the reviews on ASUS Corporate, Amazon and ifixit websites sites. These sites reveal that the motherboard and battery issues on Transformer Books are not new. <br /> <br /> <br /> <br /> Are these known issues with ASUS Transformer T100's? If so, why are they not resolved? Why are consumers being fooled into purchasing these T100's only to have issues with the motherboards, or batteries not holding a charge? <br /> <br /> <br /> <br /> Is this the type of products and services Amazon would like to be associated or connected with? <br /> <br /> <br /> <br /> ASUS Support techs are trained 'robots', scripted to be focus on resolving faulty products and not focus on customer satisfaction. Good business sense is to make the customer happy or satisfied so that we will return, not run far away. <br /> <br /> <br /> <br /> As communicated to ASUS techs, supervisors and managers: this is the first and last ASUS device I will ever purchase. Should conversations regarding tablets, i-Pads, desktops, etc. comes up with my friends, relatives and co-workers, I would have to give my honest and frustrating experience.<br /> <br /> <br /> <br /> If this were you or your loved one, how would you proceed? What would or should you expect? What would make me happy or satisfied for time spent, work stoppage, travel adjustments? Not to see ASUS devices again. In addition, a refund of my hard earned dollars, even if it is not a full refund. <br /> <br /> <br /> <br /> Thank you for taking the time to read. In addition, taking the time to address and respond.

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