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Original Comment I am a Dollar Express member and this is the first time I have ever experienced such an experience. I am a disabled person and at the Newark Airport I wanted to fuel up the vehicle and the signs stated fuel and lodging and when you follow the signs it takes you directly to the rental car return center. I arrived at the airport 2 hours prior to the departure and when I entered the Dollar return area I was approached by an "unknown" person not in Dollar uniform and I asked why the signage shows for fuel but sends you directly to the return center where you cannot get out - he explained that he is employed by an outside agency and that the signage is difficult for most people to read and that the fuel station is outside the airport and agreed with me that it should be easier for someone to fuel upon return. When I asked for someone else another "unknown" person came over and told that person that he should of not told me that information about the fuel being difficult to find at the airport. I feel since I arrived two hours in advance and needed assistance because I'm disabled I should have been given directions or options to fuel the vehicle instead of taking the vehicle and charging me over $100.00 for fuel. I feel that the rental car companies at Newark Airport are taking advantage of people returning their vehicles because of the poor signage and not letting the customers leave the area due to a dead end do not turn around message. I advised the person that I would pay 50.00 towards the refueling of the vehicle and asked him for a 50.00 voucher towards a future rental but he refused and did not give me any options instead he was taking advantage of customers is poor business practices. I am going to write a letter to the Better Business Bureau so this can be addressed. I will never rent from Dollar or any of their companies in the future. Hire people that wear name tags or uniforms so you can identify that they are employees and if you have an issue you have a name of the person.

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