Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Mailed December 2, 2016 with no reply received<br /> <br /> <br /> NET10 Wireless, LL<br /> <br /> RE: REFUND REQUEST FOR WRONGFUL AND NEGLIGENT BANK ACCOUNT WITHDRAWAL<br /> <br /> Dear Sir/Madam:<br /> <br /> <br /> <br /> A Net10 account with phone numbe and serial number was set up about May 2012 with payments (approximately $45.00 + tax = $45.95) being deducted automatically monthly from my bank account. <br /> <br /> <br /> <br /> The Net10 account was closed about June 2015 and the Net10 rep stated my current account was closed as of this date and no fees were due. The Net10 phone number was ported to T-Mobile because Net10 was unable to provide service for my new phone. I continue to have the same account with T-Mobile and T-Mobile has charged me monthly for my service.<br /> <br /> <br /> <br /> During an audit about March 2016 it was discovered Net10 has continued to automatically deduct monthly payments direct from my bank account without my knowledge. A misdeed by Net10 caused me to be charged ten installments (about $459.50) that were not due Net10 and an immediate refund is required.<br /> <br /> <br /> <br /> I immediately contacted Net10 at 877-836-2368 in March 2016 and the Net10 rep who identified himself as &quot;Elizah&quot; said my account had been closed In June 2015. He also confirmed Net10 offered no further services to me after that date. He apologized and said it was Net10's fault no one at Net10 canceled the automatic deductions from my bank account. I requested a refund of all monies collected from me after the account was closed (about $459.50) and requested an additional fee of $100.00 for my distress in learning of Net10 deducting monies from my bank account when I had no service/account from Net10. He said Net10 would immediately mail a refund of $328.95 by check with a reference ticket number He could not explain why only $328.95. He also would send a request for review of further fees to be refunded including my compensation for this negligent use of my personal banking funds. <br /> <br /> <br /> <br /> I was not contacted and no check arrived so I again contacted Net10 in May 2016 and Kathy said the refund is being reviewed and to check back later. I was not contacted and no check arrived so I again contacted Net10 in June 2016 and Yvonne said the refund is being reviewed and a check will be mailed within a few days sent to me and she verified my mailing address. She gave me a new ticket number<br /> <br /> <br /> <br /> I contacted Net10 in July, August, September, October and November with no success in getting the refund from Net10. I look forward to hearing from you and resolving this issue.<br /> <br /> <br /> <br /> Thank you,<br /> <br /> <br /> <br /> Bryan Welling

Feedback

Your Name

Your Email

Verification