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Original Comment On Monday December 5, 2016, my wife and I picked up a vehicle at the Dollar Rent-A-Car located at the BWI airport in Maryland. <br /> <br /> My wife and I were on a house hunting trip in the Pennsylvania area, staying in Mechanicsburg, PA, from our arrival until our departure on Friday December 9, 2016. We visited houses in the following cities in Pennsylvania: Harrisburg, Carlisle, Mechanicsburg, Chambersburg, Shippensburg, and Greencastle. <br /> <br /> At the time of our pick-up there were only two cars available in the class, (midsize) that I reserved. One was a white Hyundai and the other a lime-green Kia Soul. We chose the white Hyundai and it would not start. We informed the lady in the kiosk who went out and verified that the vehicle would not start. She offered us the Kia Souls but it did not fit our needs.<br /> <br /> She then told us to take the Chevy Malibu we ended up with. At that time the Malibu was not located near the other vehicles, but was in a totally different area.<br /> <br /> All went well until yesterday when I received a notice from:<br /> <br /> Dollar Processing Services<br /> 1150 N. Alma School Road O-5<br /> Mesa, AZ 85201<br /> <br /> alleging that we had used the toll transponder seven times at the Fort McHenry Toll Station in Maryland.<br /> <br /> We were never in the Fort McHenry area at any time during our trip, not even on our drive to and from the BWI airport.<br /> <br /> I have spoken to several persons at the processing center and they tell me that the transponder was in fact used and therefore no adjustments could be made to eliminate these charges.<br /> <br /> I have offered to provide copies of my hotel bill as well as a letter from the realty company I was using during my house search during this time. I was told that these would not prove anything, because according to them I could have rented a hotel and then stay somewhere else. REALLY, we rent a hotel in Mechanicsburg, PA, pay over $400 and stay in Fort McHenry MD, a distance of 90 miles?! The mileage driven, 641 miles, does not support their argument. They claim that only receipts with dates during these times would be acceptable, however, I pay in cash for all my purchases and only use my credit card for large items, (airline, hotel, rental cars, gas, etc.)<br /> <br /> I am writing to you to ask that someone use common sense and see that the info I am providing does in fact prove that I was nowhere near Fort McHenry during this time.<br /> <br /> This is the first and probably the last time I will rent from Dollar Rent-A-Car, if this is how customers are treated.

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