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Original Comment I booked and paid for my reservation in full on 3/31/17 through the website.My reservation was cancelled on 4/1/17and instead of receiving a phone call which is on the reservation and the my account, an email was sent to me the day before arrival which was a Saturday (I don't check my emails on the weekend) asking me to contact Hotels.com. Needless to say my family arrived at the hotel on Sunday and was not able to check in. I called customer service and received No Help!! An escalated ticket was submitted to be advised it would take 1 - 3 hours to be called back, This was at 4:30 pm on 4/2/17 and as of 9:44 am 4/3/17 I have not received a call back, no email, nothing. Hotels.com was quick to send an email to cancel my reservation but very slow to respond to their customers. I am going to put my review on Facebook and Google of the bad customer service and experience I received. I still don't know why my paid in full reservation was cancelled. I had to find another hotel for my family to stay in after they arrived in another state! Hotels.com has lost my business

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