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Original Comment I also have nothing good to say about BBVA Compass. I am using my brother's email account to post my comments as I do not have an email account myself. In 2014, I opened an inherited IRA Time Deposit with BBVA Compass. Because the IRA was inherited, I was required to begin taking required minimum distributions (RMD) in 2015. My distributions (I thought), were setup to occur annually at the end of the year. I did not receive my first RMD which was due at the end of 2015. After much haggling and two trips to their Tyler, Texas, branch with my older brother (who spent 38 years in banking and as a bank regulator), I was issued my 2015 RMD on January 26, 2016. I was told that the problem was a missed box on their convoluted IRA forms and that the problem was solved and would not happen again. However, it is now April 17, 2017, and I have not yet received my RMD for 2016. To this day, I have not received a 1099-R for the 2015 RMD. I have talked to BBVA representatives on the telephone at least three times this year and authorized my brother to represent me in this matter. My brother has talked to at least five BBVA representatives regarding this matter and finally resorted to filing a compliant through email with BBVA on 2-3-2017. BBVA did not respond until 9 days later. On 2-9-2017, my brother filed a compliant with the OCC (BBVA&quot;s bank regulator). OCC referred the compliant to Consumer Financial Protection Bureau. This was an unnecessary agency setup as the result of Obama's Dodd-Frank laws. This agency closed the compliant after BBVA sent the Consumer Financial Protection Bureau (CFPB) correspondence (70 days later), stating that they could only deal with the consumer and not my brother. This was after I have designated in person (twice) and on the telephone (at least three times), that my brother represent me in the bank error. My brother told me that BBVA is the most incompetent banking organization he has seen in the last 40 years. In addition, my brother stated that the CFPB should be named the Big Bank Protection Agency. <br /> <br /> It does not surprise me that I have read nothing but bad experiences from other customers on the comments section. BBVA does not know the meaning of the word CUSTOMER SERVICE. In my case, it would be simple to correct the bank error that led to my horrible 15-month ordeal. The bank miss-keyed the last two digits of my IRA Time Deposit account number when they completed the IRA Time Deposit Distribution form. My brother told that there is no need for the two forms. He stated the IRA distribution should be a section of the IRA Time Deposit; thus negating the possibility of the bank error that caused my 15-month nightmare. BBVA Compass has now subjected me to 50% IRS penalties on any RMDs not received in 2015 and 2016. To avoid these penalties, I need BBVA to send my 2016 RMD ASAP, and then to send a corrected 2015 1099-R for the RMD I received on January 26, 2016 (that was for 2015), and a corrected 1099-R for 2016 on the distribution that I hopefully receive ASAP. My brother stated that our next action is to seek legal remedy. My advice is to NEVER EVER LET FAMILY OR A FRIEND DO BUSINESS WITH BBVA COMPASS.

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