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Original Comment I purchased my Eliptical in June 2017. Everything was perfect until it started making this horribly loud clacking sound with each rotation. I called yesterday, and was astonished when the guy sent me a pdf of the manual, and proceeded to walk me through troubleshooting steps. I finally stopped (after tightening-up the first set of screws that didn't stop the clacking). I told him I fully expected him to send someone to fix it. He informed me that their technicians "don't diagnose" problems. They just fix them. WTH??? So I have to troubleshoot for them to come and fix? If I had known that, I wouldn't have bothered with Nordictrack. He did set me up to receive a call in the next few days for someone to come out. We'll see how that goes. But the shocker is that, I apparently now have a side-job with Nordictrack - as tech support (and I'm not even getting paid). I can't believe this huge company has such a horrible support policy. I will definitely spread the word of my experience. You can count on it.

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