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Original Comment Dear APS Corporate: <br /> <br /> <br /> <br /> Re: APS notices of Sept. 22 and 25 (received by mail on Oct 2), and payment ERRORS starting on July 7, 2017<br /> <br /> <br /> <br /> YOU HAVE A SERIOUS PROBLEM RE KUBRA!<br /> <br /> <br /> <br /> After nearly three months of confusion and incompetence, on both Kubra's and APS's parts, the payments for , have finally been corrected, per a phone conversation with Customer Care on Sept. 29 (?)...despite my repeated communications by phone and emails throughout this period to explain these errors. Kubra never responded--period, no corrections, no appologies. The balance owed of nearly $300 for July through October--taken all at once, as I feared it would be, and an inconvenience to me, the victim here--was FINALLY paid by EFT from my bank account on Oct. 12 (as it has ALWAYS been done for over six years, not by credit card nor by Kubra, of which I have never even been a client!). Facts ignored by Credit in accepting the July 7 payment of $4,188.17--enough to pay my charges for at least four years in the future!!! Although I did explain this to APS Customer Service, I was told by email that I would have to contact Kubra for correction--indeed, I was offered the choice of receiving a check from APS for this overage! Truly unbelievable. I was tempted, however I am not a thief but a retired law enforcement agent.<br /> <br /> <br /> <br /> I am writing, not simply to rag about this avoidable problem and its protracted solution, but to be a peacemaker and offer a means to avoid any such time-wasting occurrence in future. I have been an APS customer for many decades and want to see such situations not happen to others, some of whom might have reacted with far more stress than I, let alone being the victim of a dilenquent-disconnection (letter of Sept. 22) done by your mistake. For Maricopa County I ran a large computer tracking/monitoring system, which I successfully got through the Y2K madness. I know whereof I speak.<br /> <br /> <br /> <br /> Bypassing the lack of communication and counterchecking subroutines in APS's Accounts Receivable which would have caught this error at once--APS is a big organization with over a million customers and such things will happen--I am offering CONSTRUCTIVE CRITICISM. Following it will indeed stop this from recurring! This all began due to a Kubra client who entered his APS account number, with a one-digit mistake, for payment to APS on July 7. This erroneous number matched my own account by random chance. And IT SHOULD NOT HAVE DONE SO! This is the crux: when APS reassigned new account numbers--without my permission or notice, I add--it apparently did so using sequential numbering! My nine digits. The new 10-digit system can have 3,628,800 permutations (factorial 10). Therefore, if APS has more customers than this, distinct account numbers are not possible. But introducing other symbols, such as the letters used in license plates, can create many billions of permutations.<br /> <br /> <br /> <br /> Regardless, a simple final check subroutine of the account # assignment program (easily done) to eliminate any two such numbers which are within, say one, two or three, digits of matching would completely remove any random chance of human error causing this problem again. I urge you to consider seriously some such change immediately, as well as far better inter-departmental communications and AT ONCE taking appropriate actions on behalf of your valued customers when obvious errors arise. Thank you.<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> CC: Credit Department and Customer Care Center

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