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Original Comment Last spring I purchased a grass trimmer from Home Depot & the string trimmer part # P2006A spool cap tabs broke AC14HC.I went back to Home Depot to replace the part & was told that this was under a warranty. I called the number they provided me with 1-800-525-2579 on Oct. 12 & spoke with customer service, a woman, & she assured me that the part was to be shipped out that day & would be received in 10-14 days. This agent was not pleasant & had an attitude she said to me "I will do this this once" (not good customer relations) Here it is Oct. 26, still no part! I called again to find out where it was, got another person who looked it up, SHE NEVER SENT IT, now the representative I spoke to today says he will send one out & again it will be another 2 weeks before I receive it & apologized for the previous woman's behavior. This is unacceptable customer service!

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