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Gentlemen,<br /> <br /> <br /> <br /> I just paid a nominal $73.53 in cash for my electric bill. To do so required my traveling almost 100 miles to the Walmart in Surprise.<br /> <br /> <br /> <br /> The event promoting this interesting trip was your automated billing system which performs a retrospective 12 month scan periodically searching faulty payments which when sensed automatically removes the errant customer from AutoPay and generates a form letter to the affected customer. You know the drill to return to the good graces of APS; payment in cash or certified check or by credit card with an added fee - personal checks are not acceptable.<br /> <br /> <br /> <br /> You control the generation and distribution of an essential and unique commodity which can only be replaced by an individual at great expense in terms of a large motor generator or an extensive solar farm.<br /> <br /> <br /> <br /> Now then, I can hardly wait for the next opportunity to be thrown out of your agency's utility monopoly by a goddamn computer system. Demanding the errant customer travel great distances to pay cash or be charged a fee or, worse yet, to have to pay a fine to return to your good graces is extortion.<br /> <br /> <br /> <br /> May I recommend you review and remedy the idiosyncratic automated billing system's hunt and pounce cheater detection sub-routine. The fix would be a simple test to check for satisfied billings subsequent to the discrepancies.<br /> <br /> May I also recommend you designate a representative in Wickenburg to handle to occasional cash tithe your system demands of people not living in beautiful downtown Phoenix and suburbs. <br /> <br /> <br /> <br /> Regards,


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