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Original Comment I own a Poulan Pro snow thrower (PR621) and it has been a workhorse for me for a number of years and still is. I purchased one for my daughter and did numerous recommendations to others. At the end of November 2018, I purchased a PR241 for those big snowstorms that used to come every 100 years (sarcasm). Unfortunately, this was a model that was about 3 years old and Menards had a sale but I could only find a display model. I was assured that it was fine and since it was already assembled all I had to do was get it home. A day later, I took the owner's manual out and decided to familiarize myself with the snow blower and its operation. I found there was no primer bulb and the fuel line to it was hanging out of sight. The chute wasn't 100% operational and there were no spare shear bolts included. I called the Menards where I made the purchase and they didn't find any parts where the blower was on display. I decided I would contact Poulan customer service before hauling this big machine back to Menards. I was answered with an annoyed tone of "what do you need"? I introduced myself and asked who I was speaking with. I got "Jim". I explained what my issue was and got the 3rd degree about whether I knew what the primer bulb is and where it is located. After assuring Jim that I knew what and where to look, he asked me for the model number. Jim's next annoyed response was "this is a few years old, I'm going to transfer you". No explanation where I was being transferred or why. My transferred call was answered by a professional sounding Michael whom I didn't have to ask his name. Again I introduced myself and explained my situation. Michael explained that he was in the factory and will look to see if my parts were available. He came back on line and told me he had the primer bulb and will mail that out to me. He said he needed to order the shear bolts and would get that mailed out to me too. Michael asked me if there was anything else he could help me with and before ending the call he apologized for the inconvenience to me. I thanked him for his help and his professional demeanor. I received all the parts in just over a week. The Jims with a bad attitude in the world never get why they eventually lose their jobs. Thank you for all the Michaels that pick up the slack and do an excellent job!

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