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Original Comment On 12/28/19 I bought a new king mattress, adjustable frame, reclining love seat with console, reclining sofa, at the Manassas, VA store. The furniture was scheduled for delivery on 1/31/2020. Both the reclining love seat with console and reclining sofa were damaged upon inspection after the delivery guys brought them into my house. I spoke to someone with customer care for deliveries and the set up a new delivery for another week out. They agreed to waive the Saturday delivery charge. I asked about other compensation for my inconvenience and dissatisfaction, having waited over a month, rearranging my work schedule to be at home on a week day for delivery, during a time frame which I have no choice to accept or not. Now it's Super Bowl Sunday and I have no furniture for my family and guests to sit on. The customer care rep told me I needed to contact the store for any other help. I called the salesman, Ricky 703-338-6440, I told him about my experience. He said I needed to come into the store and they would see what they could do, maybe credit my delivery charge. Another inconvenience, having to go to the store, why can't someone take care of it over the phone? I went to the store on Saturday 2/1/2020, spoke to the GM and he said he would look into and call me back the same day. It is Sunday 2/2 around 5pm and he has not called. I also emailed customer care and received a response telling me to contact the store. They obviously didn't read the email to know I already had and was trying to get someone at corporate to assist. You also can't submit a complaint through their corporate site, it keeps returning an error. Horrible customer service!!

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