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Original Comment I recently had to cancel my prepaid room at Quality Inn Kingston NY due to the coronavirus and our event being cancelled. I called Hotels.com who then transferred me to the hotel. Once connected I spoke to the front desk mgr who took the cancellation but couldn't do a refund because it was prepaid. Since when do you get penalized for prepaying? I then asked to speak to the general manager who in turn did not answer his phone. I left 2 voicemails to which he still hasn't responded to more than a week later. After emailingChoice Hotels.com and providing all information requested I was again denied a refund. Trying to contact a Hotels.com is a joke these past few days. Calls don't even go through if they do it just rings with no one answering. Live chats also not helpful. A automated response to my refund request was referred to a &quot;live&quot;agent with a comment stating someone will contact you in 8 hours! I'm still waiting! <br /> This customer service is absolutely ridiculous! The coronavirus and subsequent travel bans are not my fault and all refund requests should be honored! I know I'm not alone in this situation so why not do the decent thing Hotels.com and refund your customers?!

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