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Original Comment I bought two Huwaia phones on close-out for $30.00 apiece around 2017 (we were using that model at the time...since around 2014 or so). We held on to them for years. When I needed them activated two weeks ago, we were told a new SIM was needed. It arrived and when attempting to activate, was told they were no longer technologically able to access the new Verizon network. The agent sent us 2, two year old refurbished Samsung phones. While activating mine, I spent two and a half hours (no lie) with 3 different techs and they managed to terminate my old number and assign a new one during the process of transferring the number to a newer phone. After all that, the next morning, the phone reverted back to the wrong number. I then spent 20 minutes with a very nice tech that restored my old number. I forgot to mention, I got my spouse's unit transferred the prior day and it took ten - 12 minutes, max. That tech was competent. Yesterday (10 days or so since the activation from hell) I spent 2 hours inputting my contacts, etc. I fully charged the battery (1 hour) beforehand and when finished with the entries, the battery was at 75%. The next time I turned on the phone, there was not a screen displayed...it vibrated and stayed black. I tried everything I did while a tech with Frontier communications...nothing worked. I called tech support, ran through 30 minutes of the same troubleshooting I had already performed myself, and was told to, "...charge the phone for 60 minutes and if it continues to fail...call back in and we will replace the phone." I called back in 75 minutes and this next tech made me go through all the trouble shooting again (30 more minutes)...she said there were no notes to confirm the agent's telling me to merely call back and order a new unit. She told me she had to T/S. She later stated that to get me a pre-paid, pick-up at my home label to return the defective refurb, it would have to be sent via USPS and would take 3 - 5 business days. I then asked to reactivate my old unit for the next ten days or so. She said I needed another SIM and I could buy one. I already had a new SIM from Net10 that was mailed a week earlier. It too was deactivated when they used it to try and activate my old, new Huwaia the prior week. She did not tell me it was unuseable, rather, she sent me to another tech. This lady tried activating my old unit and she told me the SIM was unusable and they could ship me another (3 - 5 business days), and upon arrival, they'd activate the old phone. SO. Now I have NO phone to use, have wasted five or so hours with your techs and another two hours inputting my contacts prior to the unit's failure. I now will wait for the return label (3 days), wait until the returned unit is received by Net 10 (3 days), and then a couple of days to VERIFY it's broken and finally wait some more (3 days) for another refurb phone...not to forget the hassle the last time they activated a phone without my old number. Two weeks total for issues I did NOT create. Why must I wait for a useable unit. Do you think I'm trying to rip you off for a $30.00 unit? These refurbs are not worth the time or effort you are making me go through...I'd get it if it was a new $1,000.00 phone...not a $30.00 repaired unit. This is truly a waste of our time. Why can't you simply mail a replacement immediately and if I fail to return the damaged one, put the charge on my account for recoupment when more phone time is ordered? If you are as concerned about keeping customers as you preach, PLEASE SEND A REPLACEMENT ASAP...reducing my inconvenience. Thanks, Halen

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