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Original Comment Horrible customer service.I called three times,1st time (Thursday)I called was told lines very busy so I used callback feature.Never called back.<br /> Second time(Monday)called, rep stated he understood issue and would stay on the line with me to be sure that the issue would be resolved. He did not,and was put on perpetual hold for over 45 minutes,at this point the callback feature is no longer functional. Called back again at this point I have been on hold 45 minutes while sending this review. Guaranteed I will never purchase a Polk product again. Worst that I have ever encountered. They will probably state, well with this covid virus is causing the issue,the covid virus does not keep anyone from calling a customer back. I intend to pass this info on to all my associates. What a pathetic joke. I have since looked at there feedback and have learned this is not uncommon, they have very poor customer service reviews. Lesson learned...read reviews first. I was just informed by customer service that all billing is on there lunch break,they will have to call me back. Are you kidding me?

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