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Original Comment I am not one to complain often, but I thought it was important for you to know what I recently experienced with your company. I ordered flowers scheduled to be delivered to my mother-in-law on Saturday, May 9, the day before Mother's Day. On that Saturday, I received tracking information (see attachment) that showed the flowers in Roswell, GA which is within 20 miles of their destination. By Monday evening, the flowers still had not been delivered and the tracking had not changed. I contacted ProFlowers. The representative apologized for what happened and attempted to contact UPS. She told me that UPS was unable to track it. They would have to try again tomorrow. She gave me two options at that time: a full refund or they would continue to try to figure out what happened and get the flowers delivered. I told the representative that neither of those options were acceptable. I wanted a full refund AND my flowers delivered as soon as possible. She placed me on hold to get approval from her superior. I was assured they would refund me and be following up on my order. Tuesday evening, I called again because tracking still showed the flowers in Roswell. The representative this time stated that I had been refunded, but the order was canceled. He told me there must have been some miscommunication. I assure you, there was NOT! I made myself very clear! I asked him how he was going to resolve the situation, as I still expected my flowers to be delivered. He told me that I would have to talk with someone above him. He was going to place me on a brief 2-3 minute hold. After one hour and five minutes, I hung up (See attachment). I find this deplorable. I will not be recommending this company to anyone nor do I plan on ever ordering flowers through this company again!

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