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Original Comment I purchased a dress online in February. Then the pandemic hit. I was waiting to see if I could return the dress if needed. I called several times and was told the dress return policy was extended to 90 days. The last time I called the man said I could return it but should do right away. I put it in the mail and sent it back to them. I called a week later to confirm and was told it's there I should be getting my credit soon. The next day the dress was returned to me. I called and got a manager in the phone and explained all of this. It seems that they changed their policy to 14 days now. But that was not the case when I bought it or returned it. He emailed me a return slip - I sent it back. It was just returned to me again. I am so disappointed and disgusted with lord and Taylor. I shop there a lot and cannot believe their customer service.! I am going to call corporate and not stop till they take this dress back.

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