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Original Comment I recently had a booking cancelled and when inquiring about my refund I was sent a refund receipt and found that you credited some random credit card! Not the one used for the booking, not one used or associated with my online profile not even the one charged for the booking! When calling to dispute this your team had the audacity to tell me (even when offered proof) that that card was indeed mine. When it clearly was not. I offered to provide reference numbers of the transaction charge and proof and even told them that card was not on my profile and I could<br /> Sent them the proof and I had already waited 10 days for my refund!! They did nothing and did not believe me! Your customer service is little to be desired!! I have to now go dispute the charge with my bank because of this company's incompetence! I will be looking to write a long letter to the corporate office with proof of this occurance. I have been a long Hotels.com customer. Today you have lost my business!

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