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Original Comment We recently stayed at your hotel. I can honestly say I have never had such poor customer service nor such an unpleasant experience at a hotel. <br /> <br /> From the first drive thru the parking lot with derelicts hanging around looking to steal from vehicles, grilling in the parking lot, urinating on the sidewalk we were already concerned. Then, upon entry, we were assaulted with the extreme smell of cigarette smoke that permeated both the entire lower floor and the rear elevator which was filthy. It was late so we decided to hope things got better and went to our room (555). <br /> <br /> It is our custom to shower before bed, and especially this night, as we had an early morning call. Immediately realizing there was only one towel in a room booked for two, we called the desk to ask for more. We never received them that night at all. <br /> <br /> The next morning I spoke to the desk before we left, in the hope that all of this could be rectified. As we left, there were people sleeping in the parking lot, garbage, booze bottles and cigarette butts everywhere. Unfortunately that was not to be the case. When we returned late in the day the parking lot was filled with police cars, most of the derelicts were missing but the trash was still everywhere. We came in thru Outback where we had a late lunch and was informed by the staff of the restaurant that the hotel was housing homeless people as a source of revenue. While that is an admirable thing to do, it should not be to the danger and inconvenience of paying guests. Once again the hotel reeked of cigarette smoke. I have asthma. This put me in severe discomfort. Again, the rear elevator was filthy. Again we felt we were forced to spend any time locked in our room for safety sake and had to watch our car out our window for fear of theft. <br /> <br /> Fortunately this was to be our last night at this hotel. Of course, when we returned, there were NO towels in the room at all. Not just one this time, but none. I immediately called the desk and requested towels and two extra pillows to support my husband who has a bad back. After 3 more calls we were told that housekeeping was gone for the day and we could come get it ourselves. I had no intention of running the gauntlet of drug users and creeps in that hallway again and requested a manager. I was unceremoniously dumped into voicemail and never received any response. Finally after approximately an hour someone knocked on the door and gave us 4 towels but not pillows. I gave up. This was going to have to do. Thank god it was the last night in this hellhole. <br /> <br /> You would think this would be then end. We would leave in the morning and it would all be over. Unfortunately no. We were forced, in the morning to ride down in the still filthy elevator, with the accompaniment of urine on the floor. Someone had urinated in the elevator. And we had no other option to ride in it because the stairwell and the only other elevator on the floor were locked, creating a fire hazard and once again endangering me and my family. <br /> <br /> I have contacted corporate Comfort Inn. I would have thought that they would want to know the conditions at one of their hotels. I am not sure that is the case but I am going to copy them on this email also. <br /> <br /> I would think that you would refund our money. This certainly is not how I expected to be treated at a &quot;Comfort Inn.&quot;<br /> <br /> So much for comfort

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