Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I have used the $10 a month discount through SafeLink on My Walmart family mobile. Everything was fine for 3 years. Then in November 2018 Walmart Family Mobile send a message saying I needed to re-apply for SafeLink. They provided the necessary online form. Filled it out just as I had yours before everything appeared to be fine. However the $10 discount disappeared. That $10 a month might not seem like much but when you live 100% on SSI $10 matters. And I loved the Walmart Family Mobile with the discount that left me paying $16 a month for unlimited everything and since I am a shut in I Rely very heavily on my phone for everything. so let's go back to November 2018 when my discount disappeared. During the entire year of 2019 countless times I spent hours in one stretch, literally on the phone non-stop for two or more hours at a time seeing passed along from one Clueless individual to another. SafeLink would tell me that everything was fine at there in clearly I was approved and was getting the discount. They would send me back to Walmart Family Mobile saying that it was a problem on Walmart Family Mobile. Of course Walmart Family Mobile customer service then said it was a Safe Link issue and would send me back to SafeLink. I would fight with this as long as I could tolerate. Then give up and try another day. It took 15 months to finally resolve the monthly $10 discount issue. It took a complaint to the FCC to get it accomplished I wish I had done that sooner. I'm still trying to find out where that $10 a month that was being paid by the government was going and I am also curious to know how often that happens. SafeLink says on their website they have over four million users. of course SafeLink and TracFone and Walmart Family Mobile are all part of the same corporate structure. How much do they steal? It doesn't have to always be like mine where it was over a year. With 4 million customers they can take a few minutes here, a month discount there. My advice SafeLink is if you don't want people to think you're shady as hell hire real customer service. Who am I fooling they don't care if we think they're Shady they don't care if we know they're Shady they don't care if we know they're stealing tax dollars, welcome to Corporate America Services oversees. Do yourself a favor and either find another company to go with or do as I should have done in the beginning and file an FCC complaint. if they get enough valid complaint filed on them it might actually be effective.

Feedback

Your Name

Your Email

Verification