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Original Comment NEVER AGAIN! We reserved a premium SUV 4 weeks ago for our trip today. We digitally checked in this morning for our reservation and I even called to see if we could pick it up at 2 pm today instead of 4 pm, they said no, I was okay with that. At 3 pm my husband gets a call from Budjet in Wickliffe on Euclid avenue telling us there is no SUV for us at this location or any other locations. Here's where it gets good. We paid $661 for the suv, they have a van for us but it would be an extra $138.... after my husband called their call center and got nothing but an I'm sorry, there's nothing we can do. So now, 10 hours before we leave we have to downgrade to a van but pay the price of a premium SUV. DO NOT DEAL WITH THIS COMPANY OR THIS BRANCH. THEY ARE CROOKS!<br /> <br /> Now, we have no choice BUT to take the van. No one came out to look over the car to mark any dings, stains, or scratches on or in the vehicle so we took photos ourselves. The inside smelled disgusting and it looked like it was vacuumed out by a 3 year old. We brought it home and cleaned and sanitized the vehicle. This location is disgusting. It's dirty, the vehicles are dirty, and the customer service sucks all around. I will make it my priority to make sure my review hits every travel site.

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