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Original Comment I hope you can help me. I have been a customer of Waste Management for over 10 years and have recently moved from Hawthorn Woods Illinois to Johnsburg Illinois. I have trash and recycling pickup weekly on Friday. It has been a disaster and I have given up calling customer service. You have missed picking up my recycling a half a dozen times once again this past Friday. My container is full every week, and I need service. Never had a problem before the move. What should I do? Do I report it to the Village of Johnsburg because your office in Crystal Lake just cannot fix its for some reason. I cannot understand how the trash is picked up flawlessly every week but you keep missing the recycling. I have never missed a quarterly payment to you and expect the same commitment from you on service. Thank you for your attention.

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