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I purchased an Acura MDX on January 15, 2018 from DCH Montclair Acura in Verona, NJ Unfortunately, I do not have a copy of the documents that I signed the day of the the sales transaction. Nearly two months ago, I called Montclair Acura and spoke to Barbara in the Finance Department and requested a copy of the sales paperwork with my signature. She promised to to research, find and mail me a copy of the paperwork. She failed to do so and never followed up with me. <br /> <br /> <br /> <br /> I called DCH Montclair Acura the week of August 17th and spoke with Barry Katz, Sales Representative, who sold me my SUV on January 15, 2018 and requested a copy of the signed paperwork and he said he had the paperwork and would leave it at the front desk for me to pick up on Monday, August 24, 2020. My husband picked up the paperwork that day but it was a copy without my signature. <br /> <br /> <br /> <br /> I called today, August 29, 2020 and informed Barry that it was not a signed copy. He said that someone tossed out the signed copy he left for me to pick up; therefore an unsigned copy was left for me and he would have to get me another copy with my signature on Monday, August 31, 2020. This was so unprofessional for a car dealership like Montclair Acura! <br /> <br /> <br /> <br /> With great disappointment, I called and spoke with Barbara in the Finance Department and she was impatient and lacked friendly customer service during my call to request that this matter be resolved appropriately and in a timely and professional manner. <br /> <br /> <br /> <br /> As a customer of DCH Montclair Acura and owner of an Acura SUV, I am beyond disappointed in how this entire request was not handled correctly in getting me (a loyal customer) a copy of her signed paperwork.<br /> <br /> <br /> <br /> This ordeal made me a very unhappy Acura customer to the point that I may not visit that particular dealership for a future Acura purchas.


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