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Original Comment We bought a NordicTrack bike on 12/5. It had faulty parts and has never worked. We have spent over 15 hours on the phone with customer service. A technician was supposed to show up this morning now that we have the parts and he never showed or called. Customer service said they have NO way to reach the tech. Right now all we have is a $2000 clothes hanger. The people at customer service seem tone the nicest people you would ever want to talk to but their promises are less than worthless. The customer service department is, at best incompetent, or more likely totally and completely incapable and unwilling to do anything to stand behind their products. Their response is "you can always return it" which sounds great until you realize it's over 200 pounds and needs to be taken apart to fit in a car. I advise anyone thinking about a product from this company to run away as fast and far as you can. They should be investigated as a company knowingly making repeated false claims. Liars is an apt description.

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