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Original Comment I am so glad I found this cite. I notices someone requested that we file a class action lawsuit. IM ALL FOR IT! <br /> <br /> On Nov 23, someone hacked into my account and stole $4000. I had anytime alerts and immediately called the bank to dispute and cancel that card. The hacker made an OTC transaction in Fairfax, VA. (I live in AR and dont know anyone in VA.) I filed a police report. I was told that I did not need to cancel the account just order a new card. I received my provisional credit and my new card arrived. <br /> <br /> On Dec 5, I was at work and tried to buy food. My card declined althouh I knew I had money in my account. I tried to call to check my balance but my pin did not work. I tried to log on to online banking and my password did not work. After calling netspend, I found out the hacker got back in and stole almost $12,000. He had changed my anytime alerts to a fake email, which I why I did not know immediately and transferred my savings to my checkings to get it ALL. These transactions were in FL.when I called netspend to dispute, I could only dispute the posted transactions, which was $1800 of the $12000. The other $9000, I had to wait until Monday when they posted. <br /> I received the $1800 after 2 weeks and was supposed to receive the other 9k this Monday. After I didnt receive it, I called netspend and was told they dispute team will not be refunding me because the phone number that activated the card that was used was my number. So basically, they are saying it was me that authorized the transactions or I took it out myself. (I am registered nurse obtaining my doctorates in anesthesia, so I am in no way needing to steal money and catch a felony, destroying my career.) <br /> <br /> I got paid yesterday from my job, they wont let me take that money out of that account so I can close it, although the hacker could go back in and steal that money too. Ive called a few times to speak with a rep. Its never anyone with proper English. I cant go Christmas shopping for my kids, its a pandemic, and I dont have access to my money and rhey are keeping the money they owe me, although I have police reports AND can prove i was at work and do not live or have traveled ro Florida. Every time I call, its a long wait and they run me around in circles and wont let me speak with anyone from the dispute team. <br /> <br /> So yeah, PLEASE keep me informed about this class action lawsuit. This is the most umprofessional, unempathetic company Ive ever banked with and I cant wait to close these accounts!

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