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Original Comment Yes hello I visited Einstein Bagels this morning Saturday January 2nd. We visited the drive-thru at location 1356 in Colorado. Receipt number DT50113. We paid for two Farmhouse bagels with two eggs each. I requested the meat on the side of my bagel because I am a vegetarian. I was pretty disappointed to get my bagel home and see a bagel with literally only shmear and cheese. There was no egg on my bagel. So I paid for double egg that I did not receive. I do have a photo for this and can provide that if needed. I then called the location and asked to speak with the manager and was told the person on the phone was the supervisor. I described my concern and then was told that I had to drive all the way back down there to resolve my issue. I offered to send a photo and I was told again that I had to drive down there to resolve my issue. This is appalling to me! I will not drive 20 minutes back for a mistake that was made by your employees. Would they then reimburse me for the gas and mileage that I have to waste on their mistake? Furthermore the employee gave me lots of excuses about a new system and why the employees couldn't read the receipt on the new system. I am an operations manager for a very successful restaurant in Denver and I would never tell a customer that they have to come back down to the restaurant for a mistake that we made. I want my money back for this and I will not be visiting this location again. I also think that this supervisor should be retrained as well as your staff on how to read a KDS screen and receipt tickets. I don't know too many people who would be satisfied receiving a bagel with cream cheese and cheese only. I do want a call back and I do want a refund. I have no problem paying for the bagel but I want a refund for the egg. I understand that Covid has caused hardships and I have lived those myself, but that is unacceptable customer service for a mistake that was not my fault.

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