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Original Comment Do Not Purchase anything from this company. I purchased 2 rowers for my children this holiday season, and each one was defective. I initially reached out to their troubleshooting professional (a person totally unqualified to remedy the solution) and parts were ordered--keep in mind that parts are not ordered directly form Nordictrack, rather a &quot;technician/professional&quot; will erroneous identify a problem (over the phone) then order parts from another company. Parts do not come timely, and you will find that a serious breakdown exists between (1) problem identification and triage, (2) the ordering of parts, and (3) the dispatch of yet another tertiary provider of repair in your respective area. Our repair person came out (4 weeks after parts were received) and indicated that the parts ordered would not repair the respective problem. In fact, the &quot;technician/professional&quot; from NT sent wheels, magnets, and sxxt that did not even correspond w/ the technician's surmise of the problem. <br /> TRUST ME--DO NOT ORDER ANYTHING FROM THIS COMPANY! In the end (16 phone calls later) I was routed to &quot;Billing and Returns&quot; (which is another phone call). I waited 3-hours-and-15 minutes before actually getting a &quot;live&quot; person about returning the item. I am able to return one rower, while the other was outside of the 30-day warranty. <br /> If you like a nightmare experience of purchasing (1) defective equipment, (2) spending long hours talking to a secondary provider of parts, and (3) scheduling to have a technician come out to your home, only to have him/her tell you that the problem and solution identified by the Nordictrack technician is incorrect--then this company is for you. I on the other hand have a lot more to do-- HORRIBLE. And, lastly, you will never speak w/ anyone who conveys a sense of &quot;genuine&quot; concern about your frustration!

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