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Original Comment I received one of those 'Pre-Service Suspension Notices' from Maria Ferranti yesterday....perfect timing......I had just spent about an hour 'chatting' with Melissa (a contact agent) who then referred me to one of the Bell Loyalty crew in Toronto in an attempt to solve a dollar problem......a 360 plus dollar problem.<br /> <br /> After nearly fifty years of BELL 'patronage' I decided to change providers last August. The new provider would provide me with my home phone, WIFI, internet and TV service at a very attractive rate. I did appreciate BELL's cooperation in allowing me to keep the phone number I have had for decades....oh....I requested through BELL's contact service instructions as to how I should return their MODEM (the new provider's MODEM was doing the job very well). My request got no response.<br /> <br /> Well, the Loyalty crew member informed me that the Internet part of my service was never cancelled....so the charges continued to accrue. My question was simple....what service was I receiving through an unconnected internet MODEM?.....Obviously, there was no service but the dollars must be for 'ornamental beauty of the BELL equipment'.<br /> <br /> I paid the $361.24 bill digitally as I spoke to the Loyalty crew member.<br /> <br /> I smiled as I reread Maria's letter....&quot;We appreciate your business....&quot;. I think not.<br /> <br /> If BELL appreciated the customer's business, they would have a 'customer advocate'. Why might a long standing customer stop paying regularly......are customers paying for services they're not using.....are customers actually aware that they're paying things they're not using...etc.etc etc.<br /> <br /> Wouldn't that customer be pleasantly surprised by a phone call from a Loyalty agent pointing out a cost saving suggestion! They would be impressed too.<br /> <br /> As a modest BELL investor ($50,000), I was pleased to see on BNN this morning that BELL has increased its dividend.

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