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Original Comment Mr. Joseph Ferraro<br /> President &amp; Chief Executive Officer<br /> <br /> Dear Mr. Ferraro:<br /> <br /> I am writing to inform you my dissatisfaction with Budget's policy as it relates to confirmation of a car reservation as well as less than satisfactory customer service. I will be as brief as I can while making my points.<br /> <br /> On March 6 2021, I called Budget inquiring about a rental car to be picked up at PIE (Clearwater/Tampa Airport) on March 13, 2021. The budget agent explained I could pay up front and pay a lesser amount than I would if I waited and paid at the counter upon my arrival to PIE ($371 if I prepaid or $406 if I paid at the counter). I explained I was not 100% certain I was going to go, so he offered to create a reservation and explained it would lock in the price he quoted me if I decided to later call and prepay or if I decided to pay at the counter the day of my arrival.<br /> <br /> This morning I called budget to prepay my reservation because I did book a flight and am definitely flying down on the 13th. I was advised by the Budget agent that because no cars are available on the date I'm flying into PIE, I could not prepay the $371 rate that was locked in, but had to pay the $406 at the counter when I got there. I asked to speak to a supervisor. She referred me to &quot;Luis.&quot; Needless to say, Luis is a very condescending young man, and I did not appreciate the way he spoke to me and over me, and I did advise him of that. So, I was told that because I wanted to prepay, he would have to create another &quot;reservation,&quot; however, they cannot make another reservation because there are currently no cars; therefore, I have to pay the higher rate at the counter when I get there. I asked if they made concessions in situations like this and would still offer the lower rate at the counter, and he said no. <br /> <br /> First of all, none of this was explained to me when I made the initial reservation two days ago that if no cars were available, the &quot;locked in&quot; price is not &quot;locked in.&quot; <br /> <br /> Unfortunately, my time in Florida just so happens to be the time of spring break, which inflates the price of rental cars as well as makes availability very scarce. <br /> <br /> I am 62 years old, mother and grandmother, worked in the professional field for 35+ years, and have zero tolerance for rude, inconsiderate people and thought it appropriate to share my input.

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