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Original Comment Hello, I purchased 2 pairs of glasses totaling $1,150 from the Robinson Twp. PA. Pearl Vision. Within a month the right lens of the reading glasses had scratched, so I contacted the store. I explained I added the scratch resistance option for $160 and wanted them to confirm that it was added when they fix the scratch. Without knowing who I was the manager said it was not the scratch resistance because they can scratch even with it. I Let the manage know I understood but wanted them to verify that it was applied because that was an option I called in after I purchased so maybe that was missed when they were made. The bottom line was because the glasses scratched quickly, and given I had called in the option after, I wanted the scratch resistance verified. After explaining 3 times she hung up on me. I called corporate and was told to fill out a complaint form. The supervisor said I could not contact anyone directly that could help and the complaint form was the only way. Terrible support<br /> <br /> <br /> <br /> John bush<br /> [email protected]<br /> 724 417 2731

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