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Original Comment I am on vacation from California, around Thanksgiving time I was traveling in a Budget rental lost my wallet which had my physical drivers license. Due to COVID it's taking California a long time to resend my licenses to me. However I was able to book on line to rent from Budget at Augusta Regionsl Aitport in February I presented a physical expired license showing my face and also a pic off my phone showing a valid license and a credit card and the employee rented me the car . So last night March 18 th I rented on line again at that same location a car went to pick up and it happened to be same employee in February who rented to me refused to rent saying I needed to have a valid driver license . I stated the situation and stated you rented to me in February she replied sorry can't do . I say there is no where in writing that shows it has to be physical it states I need to show you a valid drivers license which I am . They said no now I am out of 545.45 living paycheck to paycheck and unable to get my money back and no car . If it's a policy I suggest it states that in writing drivers license needs to be shown physical and employee should odd never rented to me in feb leading me the consumer to believe I could get it again . I tried calling budget corporate office end up getting budget representatives and a supervisor however unable to get anywhere they keep saying it's their policy however it's not in writing consumers refined print it's false advertisement and now I am on vacation no car and out that money you can bet I'm going to the news and I'm hiring an attorney you want people to follow your policy then you need to put it in writing they were unable to help me and did not care they kept saying they understand that it's not their money they lost the CEO is impossible to get in touch with her and I doubt if he really cares

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