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Original Comment I made a reservation for March 15 2021 for a mid size vehicle. I received a email confirming I would pay 380.XX. I paid $224.XX upfront and the remaining 155.XX would be paid once I picked up the vehicle. I go to pick up the vehicle on March 15, 2021, the young lady at the counter tells me that they have no mid size vehicles, so she offered a full sized vehicle due to my inconvenience. I signed the paperwork and went about my day. When the charges come through I was charged 519.09. They charged $83 a day instead of $53 for a full size vehicle. I called customer service to fix the billing error and they told me I signed the receipt and because of a system restraint to refund me my money that I would be unable to give me refund. I asked the rep if they considered it morally and ethically okay to perform the bait and switch, the rep says "yes". I was told no one in the company to include their CEO Peter Stone could help me. This company provides terrible customer service and is looking for a law suit in the future. I still have not received my money from a company whose business practices include the bait and switch.

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