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Original Comment We have been going to Einsteins for years and normally it has always been a good experience at the Tucson, AZ Ina &amp; Shannon location. <br /> Unfortunately, it has been unacceptable our last 3 visits and the food preparation has been terrible.<br /> On every order, the staff forgot to pack items.<br /> This last order, this morning, the cream cheese and bags were left out and the prepared food was burned to a crisp with ingredients missing and sliding off the bagels. They were inedible. <br /> Our iced coffees were terribly bitter like never before and our tubs of cream cheese were not packed at all.<br /> I called to ask for the manager, and Monica said she is the manager. She was very abrupt and rude stating that they are understaffed and too busy. <br /> I explained that we are weekly customers and the past 3 orders have been unacceptable where I have had to drive back to the location for missing sandwiches, cream cheese tubs and storage bags. <br /> This last order was the absolute worst ever! I am really disappointed in the rude management, repeat mistakes that cost us time, gas and aggravation, and the decline in the service and food quality. <br /> We will only walk in now for bagels that I can pick myself at the counter, insure I have everything together and leave. We will not order anything cooked and definitely not the bitter, disgusting iced coffee. <br /> Einsteins needs to step up their game and quit asking people to dtive back for missing sandwiches and tubs of cream cheese.<br /> These mistakes are happening every trip through the drive through or b6 walk in app pick up.<br /> To add more insult, the attitude of the manager was appalling. I told her that I would contact the corporate office for a resolution to ongoing problems. <br /> Truly awful that this location is being mismanaged. It used to be the best location on the NW side that actually cared about its customer service and quality.<br /> Very disappointed. :(

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