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Original Comment My mom has been a seamstress all of her life! Even after retiring, she still continues to sew. She is 78 years old and can still make the most beautiful clothes/crafts that you've ever seen! She's made wedding dresses, bridal attendants dresses, curtains, etc. You name it, my mom can make it! Her sewing machine finally bit the dust so she decided to get her a new one! I took her to our local Walmart and she decided to purchase the heavy duty singer machine. She was so excited! Like a kid in a candy shop! Well, we get the machine home and get it set up in her sewing room. We then discover that there are a bunch of different buttons that we had no idea what they did. So... we proceeded to look for the book explaining all of the buttons and their functions. Well, we didn't find a book. What we did find was a post card looking piece of paper that was to be used to order the book ($15) that would explain all of the buttons and their functions!!!! I was fuming! Not about the $15! That's nothing! If you could have seen the happiness and excitement just completely be taken over by hurt and being let down that my mom felt.... you would understand why I was mad!!! This is a dirty way to do business and a good way to lose business! She has always purchased Singer products. I have a strong feeling, that after today, that will change. She says she's going to box the machine back up and take it back. I'm not going to try to talk her out of it either! There was a Brother machine setting right beside of it that did the exact same thing!!!! Singer really dropped the ball on this one!!!! It was a very sneaky, dishonest way of doing business! If you aren't going to include the book that explains the details of the machine, then you need to put it ON THE BOX that the book has to be ordered separately! I understand that my mom's $200 will not break your company; however, if the word gets out to enough people... who knows? Dirty, sneaky business equals losing a customer!!!!!

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