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Original Comment My mother was lying on her deathbed in the hospital, so I had to cancel my AirBnB, Airline tickets and Rental Car for Spring Break. I provided a letter from the Intensive Care Unit of the Hospital. The AirBnB refunded our money; the airline gave us a credit, but Hotwire went back-n-forth with us for hours about being unable to rotate the letter. Then, they claimed the letter was not valid. They requested a letter from my mother;s doctor, which we thought was absurd! My mother had passed and we still had not gotten a refund. To this day, the unscrupplous company has not refunded our money. My wife and I filed a complaint with the Illinois Attorney General's Office. As soon as I find the coporate CEO's home address, I will contact her or him immediately. Do not use this company. They are incompetent.

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