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Original Comment I called Netspend customer care to inquire about an overdraft fee. They told me it was because Apple Pay charged me for 5.00. I told the customer care rep I wanted an investigation because I don't know why Apple changed me five dollars. The rep had a very heavy accident and he was talking fast, on top of that the connection was bad. I kept asking the rep to slow down and repeat what he said. He said he had to CANCEL MY card! To make a long story short.... I told him never mind I needed my money to PAY on my HOUSE because it's in FORECLOSURE and I had to pay my bill on time. I told the rep I do not have time to wait for a REPLACEMENT CARD to come in the mail. I told the rep never mind, I can call Apple myself to find out why they are charging me and DON'T CANCEL my card. He said I could not do that and my card had to be CANCELED and I would have to wait for a replacement card in the mail. I asked to speak to a supervisor. After being on the phone with the rep and supervisor for more than a hour they dropped the phone call and canceled my card anyways. I am sooo upset and frustrated!! I am the customer and I should be listened to )o: This incident happened on 5/10/2021 around 2:30,EST

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