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Original Comment Was approved for this card on 4/16<br /> end of the month I called customer service to inquire about whereabouts of original 1st card and why it's not arriving in mail. Over 10 to 14 business days later. <br /> START TO CONTACT SUPPORT &amp; speak with 16 (sixteen) representatives &amp; supervisors. All giving me the wrong information. No one really solving issues. 4 different cards were sent out and not 1 (one) was delivered to my address. Told it was gonna be 2 day expedition of delivery 2 times and that didnt happen at all. Never recieved any cards. After a month and half of struggling for answers and getting the wrong information and being told to wait. Some representatives telling me that it is coming in a plain white envelope others telling me it's coming Fedx or UPS. OVER a month of waiting and inquiring and no answers or explanation I was forced to close this account. Due to fact of internal investigation and mismanagement and disappearances of all 4 cards . No answers or zero support from the representatives and continually attempting to contact them for answers. Hours on top of hours spent calling waiting on hold. EXPLAINING the same situation to 16 different people with NO SOLUTION and none giving me answers about the location of these 4 cards and most giving me attitude and rushing me off the phone. Forced to close and to do was cancel and not deal with liability since no employee could give me clarification or take accountability. Also this is affecting my credit because it's being reported INACCURATE to credit bureau. 4 cards 16 representatives and supervisors could NOT resolve this matter. I was forced to close. I want answers and I need this to be properly handled and not hurt my credit<br /> I did nothing wrong . I applied for this card, got approved and waited for it to arrive....unbeounced to me this happened and it's an internal problem should not be mine.<br /> All days I contacted customer service: <br /> Apirl 16 <br /> Apirl 19<br /> Apirl 29 <br /> May 3 <br /> May 7 <br /> May 10 <br /> May 13 <br /> May 16 <br /> May 18 <br /> May 19 <br /> May 20 <br /> 16 (sixteen) respresentives &amp; supervisors <br /> No answers <br /> All recorded conversations and no type follow up from any supervisor or any type of concern about this situation. <br /> 4 cards floating out there..<br /> Forces me to close account due to lack of proper efficiency of service and lack of follow up from this company. <br /> UNFAIR <br /> Bad business <br /> <br /> 5/19 after 40 minutes of waiting I spoke with Ed - a supervisor - only SUPERVISOR named Ed in Clearwater Florida works Sun thru Thursday 3 PM to 12am . Following day I called again, 5/20.Ed escalates it to Presidential status for investigation and he tells me they will contact me within 72 hours. He realizes that this situation is not typical and been going on too long. 5/19 Ed advises me to contact him and do so if card does not arrive <br /> 5/20 He tells me that 4 cards were issued on these dates : <br /> Apirl 21 account 1 original <br /> May 10 account 1 replacement <br /> May 14 account 2 after they cancelled acct 1<br /> May 18 account 2 replacement <br /> <br /> 4 cards without my knowledge <br /> Should of been 2 - original card and then a replacement. <br /> I was NEVER once offered CERTIFIED MAIL or any form of delivery to ensure and track delivery of credit cards. <br /> I had to keep on calling and explaining this over and over again with no type of solution or CONCERN. Never have issues receiving my mail and have lived in this location for years. <br /> This company needs to figure out how to close this card and stop hurting my credit.

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