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Original Comment On 05/27/2021 the hughesnet system failed! I reported the failure to tech support, ref# 397771348. After much effort by the lady at tech support it was determined that a tech would need to come out and make the repair. I was told it would be between 08:00-11:00 on JUNE 17, 2021 when the tech could get here. Three weeks! When I emailed and complained about the <br /> three week delay, hughesnet responded that they do not have anything to do with scheduling or making repairs on their own failed equipment. That is up to a contractor. Who does the contractor work for? This is an excuse not a reason for poor customer service. <br /> I told billing not to charge me for their failed service but they went ahead and charged me for the full amount. What lousy way to treat your customers. I am totally disappointed with hughesnet and their subpar service and will recommend that people avoid hughesnet for internet service.

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