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I used NetSpend virtual account to securely pay my water bill. I received email with confirm with MoneyGram ref# from NetSpend, whom they(MG) say is invalid.my water service has not gotten payment, I have sent all receipts from6/11/ pmt, email from my water services no payment. NetSpend person name Ashley has given me the run around since 6/14. Fistbpmt return, then received, then proof to it's a visa/ MasterCard issue. I have proof ofpmt I was removed off covid 19 payment plan. Someone please assist me


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