Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment On JUly 10, 2021, I lost my debit card. I called the customer service number and of course they are not in the United States. I canceled my card and ordered a new card. After 10 days, I had not received my card. I called again. This time the person told me that she did not see a request for a new card. So, she said she was going to put a rush on my new card and I would receive it in 2-4 days. Well, 7 days later I call again because I of course did not receive the card. On the third customer service person, he tells me there is no request for a new card or a rush on my card. I hung up. The following week, I went to my local bank and talked to a banker. His last name is Torres in SAn Antonio, Texas. He orders a new card and puts a rush on it. He said it was too expensive to order it overnight. LOL. On the seventh day I call him and tell him I did not receive the "rushed" debit card. He tells me it's because of the "fires" and it is slowing the process. So, I gave him the benefit of the doubt and waited another week. After another week I call him. NOw he tells me it is a vendor problem. He also tells me there is a "backlog" of cards because there are too many people asking for a replacement for an expired card. Oh my God. What do I have to do to get a debit card? I am seriously considering changing banks now because of the unprofessional assistance and horrible customer service. It is now August 18 and I still have not received my replacement card. Not surprised.

Feedback

Your Name

Your Email

Verification