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We have been charged 10.00 late fee for a slight deficit in our automatic payment for each month for over a year. We had no idea we had the amount wrong. We just got a disconnection notice because the amount is finally over the threshold. We have been paying our bill each month on time but the amount was slightly off. Now you want to shut us off? We spent 2 hours on the phone, we were hung up on and patronized. And no resolution to this problem. SHAMEFUL!


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