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Original Comment Good morning. Sadly I have to write here instead of getting resolution with customer service. There has been several missteps with your company in regards to customer service and/or conflict resolution. There is a laundry list of grievances that may have been resolved if customer service/conflict resolution would have picked up the phone and called. I was the only one that spent over 20 plus hours trying to resolve this issue. From the wrong piece elliptical being delivered twice, spending 3 hours putting together the wrong machine, being charged for the machine by your finance arm of the company, me having to take 2 separate days off for EFW to pick up the machine where they no showed both times. No call, no reschedule. I stored the elliptical in my house for over 64 days which is unacceptable. Finally after 64 plus days Proform arranged for The Final Mile Delivery to pick up the machine. After all that I had well over 20 hours of my time wasted without once Proform reaching out. It was always me contacting Proform. After the ordeal appeared to be over my frustration was waning. Until Proform calls and threatens me with collections if I don't return the machine that was already returned. Then as the topper I had to do Proforms work. Instead of Proform doing their work and tracking down the machine that was returned I had to prove it was picked up. What kind of tracking system do you all have? That should not be my responsibility. After being threatened by ProForm I sent an invoice to Proform for my time and storage. I also invited a return phone call. I have not heard form them for 10 days. So now I am writing here in hopes that we can get final resolution. I hope to hear from you soon.

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