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Original Comment Working with Asurion has been the worst experience I have had with home repair needs. I scheduled and received an appointment for an appliance repair. This took place in December. The technician was out late and came in to look at the appliance. From the first greeting he started asking if we had the warranty plan and if not he could sell us that. He had not even looked at or for the problem with the dishwasher. When he did he immediately went to a problem he could not solve that day and asked again if he could sell us the warranty. Again we were not interested. He next comment bothered me as he suggested that without he could not fix and with he would have to order a part and then we would have to wait 30 days for the repair. We grudgingly paid the $75 service fee and the tech left. I then called out another company who assessed the problem which was just a food particle stuck in the drain tube. It was fixed within minutes. I guess that is what happens when you actually do your job and look for the issue. Prior to calling out another tech I called Asurion and asked for a copy of the report as I paid for it and and the tech left us with nothing. I was assured they would send I never received and in fact called several time to get to not avail. I have over the last couple of months tried to get in touch with some form of customer service at the corporate headquarters and have been unsuccessful. This is a shame company only out for your money.

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