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I too have had horrible service. An outdoor line that leads to my house bib has failed twice in the last 7 years under AHS repairs because they never reinstalled a bleeder valve. When a technician came out on May 25 he said AHS wouldn't cover the pipe failure (PEX pipe which was supposed to withstand freeze scenario) and never provided a diagnosis to AHS. I am now on day 19 and no updates from ASH after 10 phone calls. It was sent to Contractor Relations dept 1.5 weeks ago and no one can get me an update. Customer is not more important - clearly the contractor is.


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