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I'm at the Chili's in Denham Springs, La. I'm lactose intolerant so I ordered an Oldtimer without cheese. It came with cheese. I asked for another burger without cheese. I received an burger with melted cheese on the sides an some on the top of burger. The manager stated she cooked new burger. I showed her the burger. She stated someone else must have messed with it when she walked away. She also said I have to get a gift card emailed to me but I can not get my money back. I eat there often & get my back often, when my well done burger is bleeding or hairs was in the food. I won't be back. All they did was try to scrape the cheese off.


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